💸 Multiverse Lounge · Policies

Refund Policy

Last updated: 5 July 2026

This policy describes when and how Multiverse Gaming Lounge issues refunds. It works together with our Cancellation Policy.

1. When Refunds Are Issued

Situation	Refund
You cancel a booking more than 6 hours before the slot	Full advance refunded
Multiverse cancels your booking or cannot provide the booked service	Full amount refunded
Technical failure interrupts your paid session	Remaining time refunded proportionally, or rescheduled — your choice
VR equipment fails before or during a VR session	Remaining time refunded or rescheduled
Tournament cancelled by Multiverse	Entry fee refunded in full
You cancel a tournament entry before registration closes	Entry fee refunded
Duplicate or accidental double payment	Duplicate amount refunded in full

2. Non-Refundable

Memberships, once activated (see Membership Policy).
Booking advances for cancellations within 6 hours or no-shows.
Tournament entries after registration closes, unless the tournament itself is cancelled.
Time lost due to customer misconduct or removal for rule violations.

3. Processing Time & Method

All refunds are processed to the original payment method via Razorpay.
Refunds are initiated within 48 hours of approval and typically reflect in your account within 5–7 business days, depending on your bank.
You will receive the Razorpay refund reference on request.

4. How to Request a Refund

Message us on WhatsApp or call +91 87900 07299 with your Payment ID (shown on your payment success screen and WhatsApp confirmation), name, and reason. We respond to all refund requests within 24 hours.