∞ Multiverse Lounge · Policies
Membership Policy
Last updated: 5 July 2026
Multiverse Membership Passes give you 30 hours of gaming at a locked-in lower rate. This policy explains exactly how passes work.
1. The Passes
| Pass | Price | Hours | Effective Rate |
|---|
| Open Solo | ₹2,400 | 30 | ₹80/hr |
| Open Duo | ₹4,800 | 30 | ₹160/hr (2 players) |
| Private Solo | ₹5,250 | 30 | ₹175/hr |
| Private Duo | ₹7,500 | 30 | ₹250/hr (2 players) |
2. Validity & Usage
- Every pass is valid for 30 days from activation. Unused hours expire at the end of the validity period — no carry-forward, no extension.
- Daily limit: up to 2 membership hours per day.
- Peak-hour limit: maximum 1 membership hour per day during peak hours (Friday–Sunday, 6 PM – 10 PM). Additional peak time is charged at standard rates.
- Time beyond your daily limits, or after your hours run out, is charged at standard walk-in rates.
- All usage is subject to room availability. Booking ahead is recommended.
3. Membership ID
- On activation you receive a unique Membership ID (e.g. MV0001). Quote it at check-in and checkout so hours are deducted correctly.
- Passes are strictly personal and non-transferable — the pass holder must be present and playing. Duo passes cover the holder plus one guest playing together in the same session.
- Report a lost or compromised Membership ID immediately to staff so we can protect your remaining hours. Multiverse is not responsible for hours used before a loss is reported.
4. Payments & Refunds
- Passes may be purchased at the lounge or online via Razorpay.
- Memberships are non-refundable once activated. Online purchases not yet activated may be refunded if requested within 24 hours of payment.
5. Fair Use
Multiverse may suspend a membership, without refund, if it is being shared, resold, or used to abuse lounge systems. We'll always talk to you first — this clause exists for clear misuse, not honest mistakes.
