🔄 Multiverse Lounge · Policies

Cancellation Policy

Last updated: 5 July 2026

We understand plans change. This policy explains how cancellations work for bookings, tournament registrations, and memberships at Multiverse Gaming Lounge.

1. Session Bookings (Private Rooms, Racing Wheel, Open Room)

When you cancel	Advance refund
More than 6 hours before your slot	✅ Full refund of the 50% advance
Within 6 hours of your slot	❌ No refund
No-show	❌ No refund

Why this policy exists: a booked slot blocks other customers from playing. The 6-hour window gives us a fair chance to offer the slot to someone else.

How to cancel: message us on WhatsApp or call +91 87900 07299 with your name, booking date, and time slot. The cancellation time is the time we receive your message.

Rescheduling: instead of cancelling, you may reschedule your booking once, free of charge, if you inform us more than 6 hours before your slot — subject to availability.

2. Tournament Registrations

Cancel before registration closes for that tournament → full refund of the entry fee.
Cancel after registration closes (brackets locked) → no refund.
If Multiverse cancels or reschedules the tournament, all entry fees are refunded in full, or you may carry your entry to the rescheduled date.

3. Memberships

Membership passes cannot be cancelled once activated. A membership is considered activated when your Membership ID is issued and hours become usable. If you purchased a pass online but it has not yet been activated, contact us within 24 hours of payment for a full refund.

4. Cancellations by Multiverse

If we cannot honour your booking for any reason — equipment failure, power outage, or unforeseen closure — you will receive a full refund of everything paid, or priority rescheduling with a complimentary time extension. See our Refund Policy for processing timelines.