🔄 Multiverse Lounge · Policies

Cancellation Policy

Last updated: 27 October 2026

We understand plans change. This policy explains how cancellations work for bookings, tournament registrations, and memberships at Multiverse Gaming Lounge.

1. Session Bookings (Private Rooms, Racing Wheel, Open Room, VR)

There are two ways to book online:

How you book	Your slot
Reserve free (nothing paid)	Held until 10 minutes after your start time. Not here by then → released to the next customer. One free reservation per phone number at a time.
Pay in full online	✅ Guaranteed for your whole booked time. Arriving late does not extend it.

Cancelling a paid booking

When you cancel	Refund
2 hours or more before your slot	✅ Full refund — started the same day
Less than 2 hours before your slot	❌ No refund
No-show	❌ No refund

Why: a paid slot is held only for you, and we turn other customers away for it. Two hours gives us a fair chance to offer it to someone else. A free reservation can be cancelled any time — nothing to refund.

How to cancel: message us on WhatsApp or call +91 87900 07299 with your name, booking date and time. The cancellation time is the time we receive your message. Refunds go back to your original payment method via Razorpay and usually reach your bank in 5–7 working days.

Rescheduling: instead of cancelling, you may move a paid booking once, free of charge, if you tell us 2 hours or more before your slot — subject to availability.

Bookings made before 27 October 2026 with a 50% advance keep the rules they were booked under.

2. Tournament Registrations

Cancel before registration closes for that tournament → full refund of the entry fee.
Cancel after registration closes (brackets locked) → no refund.
If Multiverse cancels or reschedules the tournament, all entry fees are refunded in full, or you may carry your entry to the rescheduled date.

3. Memberships

Membership passes cannot be cancelled once activated. A membership is considered activated when your Membership ID is issued and hours become usable. If you purchased a pass online but it has not yet been activated, contact us within 24 hours of payment for a full refund.

4. Cancellations by Multiverse

If we cannot honour your booking for any reason — equipment failure, power outage, or unforeseen closure — you will receive a full refund of everything paid, or priority rescheduling with a complimentary time extension. See our Refund Policy for processing timelines.