Privacy Policy

Multiverse Gaming Lounge respects your privacy. This policy explains what information we collect, why we collect it, and how we protect it when you use multiverselounge.in or visit our lounge.

1. Information We Collect

• Booking details: your name, mobile number, selected room, date, time, and optional game requests — to reserve and manage your session.
• Membership details: name, mobile number, plan, hours used and remaining, purchase and expiry dates — to operate your membership.
• Tournament data: name, mobile number, optional gamer name, match results, and rankings — to run tournaments and display community leaderboards. Your gamer name and results appear publicly; your phone number never does.
• Game requests and notify lists: name and mobile number — to gauge demand and inform you when registration opens.
• Payment records: amount, payment method and reference needed for receipts, refunds and reconciliation. Online card/UPI payments are currently disabled; when enabled, payment credentials will be handled by the selected regulated payment provider and not stored by us.
• Arena community data: your username, public Arena ID, display name, gaming bio, favourite games, XP, rank, match record, friends, challenges, posts, comments, likes, in-app notifications and messages. Phone numbers and email addresses are never shown on public profiles.
• Arena media and safety records: profile/post images you upload, reports, blocks, moderation decisions and limited audit information needed to investigate abuse and protect users.

2. Why We Collect It

• To provide and confirm the services you request (bookings, memberships, tournaments).
• To contact you about your bookings, registrations, or requests — primarily via WhatsApp or phone.
• To operate the Arena community, deliver messages and notifications, organise challenges, verify results, maintain rankings and moderate abuse.
• To meet legal and tax obligations.

3. What We Never Do

4. Storage & Security

• Data is stored securely with our infrastructure providers (Supabase — encrypted at rest and in transit).
• Payment verification happens on secure servers; secret keys are never exposed in the browser.
• Access to customer data is limited by role. Arena messages are available to conversation participants; authorized owners/managers may access content when necessary for safety, moderation, support or legal compliance.
• Arena images are stored in a public media bucket so they can appear in posts. Anyone with the direct image link may be able to view it, so do not upload private documents or sensitive personal information.

5. Your Rights

You may request a copy of the data we hold about you, correction of inaccurate data, or deletion of your data. Closing your membership removes the linked Arena profile and community content, while payment, audit, safety and tax records may be retained where legally or operationally required. Contact info@multiverselounge.in or +91 87900 07299. We respond within 7 days.

6. Cookies & Analytics

Our website uses only essential browser storage needed for the site to function. We do not run third-party advertising trackers.

7. Children

Lounge services are open to all ages under supervision rules described in our House Rules. The Arena is not intended for children under 13. Players under 18 should use it with a parent or guardian’s permission and must not post phone numbers, addresses, school details or other sensitive information.

8. Updates

We may update this policy as our services grow. The latest version is always on this page.